Deskpro vs Five9: what each really costs
Team size
Billing
Deskpro
No plan for this billing option
No paid plan to compare for this billing option.
Five9
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Deskpro | Five9 |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Deskpro vs Five9: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Deskpro
- Omnichannel inboxHandle email, forms, voice, SMS, chat, Slack and Teams in one place.
- Custom fields and formsCustom fields, ticket forms, statuses and layouts for each department.
- Help centerA branded knowledge base with articles suggested as customers type.
- AI for agentsTicket summaries, suggested replies and article drafts inside the agent view.
- ReportingBuilt-in reports on volume, SLAs and agent performance, plus a query builder.
- Integrations and APILink to CRM, dev, chat and billing tools, or build your own with the API.
- Flexible hostingRun on-prem, in your VPC, or in a regional or sovereign cloud.
- AutomationDeskpro automates the work that should not be manual.
Source:deskpro.com ·
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Deskpro vs Five9 pricing questions
How much do Deskpro and Five9 cost?
Deskpro paid plans start at $39 per agent per month (Team). Five9 paid plans start at $119 per concurrent seat/month (Digital).
Is Deskpro or Five9 cheaper for 5 users?
Deskpro is cheaper for 5 users: $2,340 per year on Team, against $7,140 per year for Five9 on Digital. That is $4,800 less per year, before tax.
Is Deskpro or Five9 cheaper for 10 users?
Deskpro is cheaper for 10 users: $4,680 per year on Team, against $14,280 per year for Five9 on Digital. That is $9,600 less per year, before tax.
Is Deskpro or Five9 cheaper for 25 users?
Deskpro is cheaper for 25 users: $11,700 per year on Team, against $35,700 per year for Five9 on Digital. That is $24,000 less per year, before tax.