Broadvoice vs Intercom: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Intercom
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Intercom |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Intercom: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Intercom
- AI conversation simulationsTest fully simulated customer conversations from start to finish.
- Multichannel Fin AI AgentDeploys Fin across phone, email, chat, Slack and more.
- CopilotCopilot works proactively and connects to tools your team uses.
- TicketingOne ticketing system for customer issues, back-office collaboration and tracker tickets.
- Outbound messagingOnboard, educate and notify customers with automated in-context messages.
- Human handoffFin asks a teammate when it needs approval or information.
- Knowledge HubCentralizes the information that powers Fin, human and self-serve support.
- APIs and MCP actionsFin pulls in customer data and takes action through APIs or MCP.
Source:intercom.com ·
Broadvoice vs Intercom pricing questions
How much do Broadvoice and Intercom cost?
Broadvoice paid plans start at $10/user/month (Metered). Intercom paid plans start at $29/user/month (Essential).
Is Broadvoice or Intercom cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,740 per year for Intercom on Essential. That is $1,140 less per year, before tax.
Is Broadvoice or Intercom cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $3,480 per year for Intercom on Essential. That is $2,280 less per year, before tax.
Is Broadvoice or Intercom cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $8,700 per year for Intercom on Essential. That is $5,700 less per year, before tax.