Botpress vs Intercom: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Intercom
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Intercom |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Intercom: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Intercom
- AI conversation simulationsTest fully simulated customer conversations from start to finish.
- Multichannel Fin AI AgentDeploys Fin across phone, email, chat, Slack and more.
- CopilotCopilot works proactively and connects to tools your team uses.
- TicketingOne ticketing system for customer issues, back-office collaboration and tracker tickets.
- Outbound messagingOnboard, educate and notify customers with automated in-context messages.
- Human handoffFin asks a teammate when it needs approval or information.
- Knowledge HubCentralizes the information that powers Fin, human and self-serve support.
- APIs and MCP actionsFin pulls in customer data and takes action through APIs or MCP.
Source:intercom.com ·
Botpress vs Intercom pricing questions
How much do Botpress and Intercom cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Intercom paid plans start at $29/user/month (Essential).
Is Botpress or Intercom cheaper for 5 users?
Intercom is cheaper for 5 users: $1,740 per year on Essential, against $1,800 per year for Botpress on Plus. That is $60 less per year, before tax.
Is Botpress or Intercom cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $3,480 per year for Intercom on Essential. That is $1,680 less per year, before tax.
Is Botpress or Intercom cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $8,700 per year for Intercom on Essential. That is $6,900 less per year, before tax.
Do Botpress and Intercom have a free plan?
Botpress lists a free plan; Intercom does not list one on its official pricing.