Helpwise או osTicket: כמה כל אחד באמת עולה?

HHelpwise

• 01Universal inboxUnifies customer channels to handle queries from a single view.
• 02Automation rulesAutomates repetitive tasks like assignment, tagging and replies.
• 03SLAsCreate SLAs to ensure fast response times.
• 04Workload balancingDistributes conversations based on team workload.
• 05Help centerSet up a self-serve help center to reduce inbound queries.
• 06ChatbotsCreate bots that handle chat support.
• 07Saved repliesCanned responses for repetitive queries.
• 08Collision detectionPrevents duplicate and contradictory replies.

OosTicket

• 01Custom fieldsCustomizes the data collected from users when they submit a ticket.
• 02Ticket filtersRules route incoming tickets to the right department or agents.
• 03Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
• 04Auto-responderSends an automatic reply when a ticket is opened or a message received.
• 05SLA plansCreates SLA plans assigned to help topics, departments or filters.
• 06Customer portalArchives all support requests and responses online for end users.
• 07Saved advanced searchSaves search criteria for future searches.
• 08Agent tasksCreates an internal to-do list for agents.