JustCall vs osTicket: what each really costs
Team size
Billing
JustCall
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | JustCall | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
JustCall vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
JustCall
- Numbers in 70+ countriesLocal, international and toll-free numbers in over 70 countries.
- Sales dialersPower, dynamic and 10-line parallel dialers.
- Unified messaging inboxSMS, MMS and WhatsApp in one inbox.
- AI Voice AgentAI answers calls, resolves inquiries, books meetings and escalates to humans.
- Call coaching and summariesOn-call suggestions, AI summaries and call scores.
- CRM integrationsNative integrations with HubSpot, Salesforce and 70+ tools.
- Visual workflow builderCombine call routing and SMS automation in a visual builder.
Source:justcall.io ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
JustCall vs osTicket pricing questions
How much do JustCall and osTicket cost?
JustCall paid plans start at $29/user/month (Team). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is JustCall or osTicket cheaper for 5 users?
osTicket is cheaper for 5 users: $720 per year on Cloud-hosted, against $1,740 per year for JustCall on Team. That is $1,020 less per year, before tax.
Is JustCall or osTicket cheaper for 10 users?
osTicket is cheaper for 10 users: $1,440 per year on Cloud-hosted, against $3,480 per year for JustCall on Team. That is $2,040 less per year, before tax.
Is JustCall or osTicket cheaper for 25 users?
osTicket is cheaper for 25 users: $3,600 per year on Cloud-hosted, against $8,700 per year for JustCall on Team. That is $5,100 less per year, before tax.
Do JustCall and osTicket have a free plan?
osTicket lists a free plan; JustCall does not list one on its official pricing.