Insightly CRM vs RetailCRM: what each really costs
Team size
Billing
Insightly CRM
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Insightly CRM | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Yes | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Insightly CRM vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Insightly CRM
- Pipeline trackingTracks all pipeline data in one place.
- Lead scoringAuto-scores leads and sends follow-ups.
- Behavior-based automationAutomates follow-ups based on email opens, form submissions and behaviors.
- No-code workflowsIntegrate apps and build custom workflows with drag-and-drop.
- Multi-channel ticketingClients submit tickets through branded portals, email or web forms.
- Client portalDedicated client portal for articles, FAQs, product updates and forums.
- MCP for AI assistantsConnects the CRM to AI assistants like Claude and ChatGPT via MCP.
Source:insightly.com ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Insightly CRM vs RetailCRM pricing questions
How much do Insightly CRM and RetailCRM cost?
Insightly CRM paid plans start at $29/user/month (Plus). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).