Hiver vs Zendesk: what each really costs
Team size
Billing
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
Zendesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Hiver | Zendesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Hiver vs Zendesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Zendesk
- AI agentsResolve requests end-to-end without a person.
- Quick setupConnect your knowledge and go live in a few clicks.
- QA scoringQuality scores for every AI conversation.
- 24/7 ticket spikesAI agents absorb ticket spikes around the clock.
- Voice AIHandles routine authentication and fixes by phone.
Source:zendesk.com ·
Hiver vs Zendesk pricing questions
How much do Hiver and Zendesk cost?
Hiver paid plans start at $25 /user/month (Growth). Zendesk paid plans start at $19/user/month (Support Team).
Is Hiver or Zendesk cheaper for 5 users?
Zendesk is cheaper for 5 users: $1,140 per year on Support Team, against $1,500 per year for Hiver on Growth. That is $360 less per year, before tax.
Is Hiver or Zendesk cheaper for 10 users?
Zendesk is cheaper for 10 users: $2,280 per year on Support Team, against $3,000 per year for Hiver on Growth. That is $720 less per year, before tax.
Is Hiver or Zendesk cheaper for 25 users?
Zendesk is cheaper for 25 users: $5,700 per year on Support Team, against $7,500 per year for Hiver on Growth. That is $1,800 less per year, before tax.