Hiver vs Smartsupp: what each really costs
Team size
Billing
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
Smartsupp
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Hiver | Smartsupp |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Hiver vs Smartsupp: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Smartsupp
- AI chatbot answersAI answers up to 80% of common and technical questions.
- Custom bot identityCustomize the bot's identity, tone and brand voice.
- Human handoverConfigurable handover from the bot to a human operator.
- Training from site and feedTrains via web scraping, FAQs and your product feed.
- Unified inboxBrings all messages into a single dashboard.
- Visitor historyView visitor conversation histories and site journeys.
- Contact collection and exportCollect visitor data via the widget and export contacts to a CRM.
Source:smartsupp.com ·
Hiver vs Smartsupp pricing questions
How much do Hiver and Smartsupp cost?
Hiver paid plans start at $25 /user/month (Growth). Smartsupp paid plans start at $17 per month, billed annually (Solo).
Is Hiver or Smartsupp cheaper for 5 users?
Smartsupp is cheaper for 5 users: $204 per year on Solo, against $1,500 per year for Hiver on Growth. That is $1,296 less per year, before tax.
Is Hiver or Smartsupp cheaper for 10 users?
Smartsupp is cheaper for 10 users: $204 per year on Solo, against $3,000 per year for Hiver on Growth. That is $2,796 less per year, before tax.
Is Hiver or Smartsupp cheaper for 25 users?
Smartsupp is cheaper for 25 users: $204 per year on Solo, against $7,500 per year for Hiver on Growth. That is $7,296 less per year, before tax.
Do Hiver and Smartsupp have a free plan?
Smartsupp lists a free plan; Hiver does not list one on its official pricing.