Helpjuice vs osTicket: what each really costs
Team size
Billing
Helpjuice
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Helpjuice | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Helpjuice vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Helpjuice
- AI article creationCreate or update knowledge base articles by requesting them from AI.
- Typo-tolerant searchSearch returns what you meant even with sloppy typing.
- Rich editor with versioningEditor with rich formatting, internal blocks and versioning.
- Multi-language supportTranslate and sync updates across many languages.
- Content analyticsShows what content is working, missing or never used.
- Security and SSOSecures data with access control, SSO, encryption, firewalls and backups.
- Content restrictionRestrict content by user or group, or make it public.
- Knowledge Base PlannerBrainstorm knowledge base topics on a kanban board.
Source:helpjuice.com ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
Helpjuice vs osTicket pricing questions
How much do Helpjuice and osTicket cost?
Helpjuice paid plans start at $249 per month (Knowledge Base). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is Helpjuice or osTicket cheaper for 5 users?
osTicket is cheaper for 5 users: $720 per year on Cloud-hosted, against $2,988 per year for Helpjuice on Knowledge Base. That is $2,268 less per year, before tax.
Is Helpjuice or osTicket cheaper for 10 users?
osTicket is cheaper for 10 users: $1,440 per year on Cloud-hosted, against $2,988 per year for Helpjuice on Knowledge Base. That is $1,548 less per year, before tax.
Is Helpjuice or osTicket cheaper for 25 users?
Helpjuice is cheaper for 25 users: $2,988 per year on Knowledge Base, against $3,600 per year for osTicket on Cloud-hosted. That is $612 less per year, before tax.
Do Helpjuice and osTicket have a free plan?
osTicket lists a free plan; Helpjuice does not list one on its official pricing.