Helpjuice vs Hiver: what each really costs
Team size
Billing
Helpjuice
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Helpjuice | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Helpjuice vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Helpjuice
- AI article creationCreate or update knowledge base articles by requesting them from AI.
- Typo-tolerant searchSearch returns what you meant even with sloppy typing.
- Rich editor with versioningEditor with rich formatting, internal blocks and versioning.
- Multi-language supportTranslate and sync updates across many languages.
- Content analyticsShows what content is working, missing or never used.
- Security and SSOSecures data with access control, SSO, encryption, firewalls and backups.
- Content restrictionRestrict content by user or group, or make it public.
- Knowledge Base PlannerBrainstorm knowledge base topics on a kanban board.
Source:helpjuice.com ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Helpjuice vs Hiver pricing questions
How much do Helpjuice and Hiver cost?
Helpjuice paid plans start at $249 per month (Knowledge Base). Hiver paid plans start at $25 /user/month (Growth).
Is Helpjuice or Hiver cheaper for 5 users?
Hiver is cheaper for 5 users: $1,500 per year on Growth, against $2,988 per year for Helpjuice on Knowledge Base. That is $1,488 less per year, before tax.
Is Helpjuice or Hiver cheaper for 10 users?
Helpjuice is cheaper for 10 users: $2,988 per year on Knowledge Base, against $3,000 per year for Hiver on Growth. That is $12 less per year, before tax.
Is Helpjuice or Hiver cheaper for 25 users?
Helpjuice is cheaper for 25 users: $2,988 per year on Knowledge Base, against $7,500 per year for Hiver on Growth. That is $4,512 less per year, before tax.