Freshservice vs JustCall: what each really costs
Team size
Billing
Freshservice
No plan for this billing option
No paid plan to compare for this billing option.
JustCall
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshservice | JustCall |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshservice vs JustCall: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshservice
- Conversational request handlingInterprets conversational requests and resolves them end to end.
- Continuous asset discoveryRuns background discovery to keep asset and dependency records accurate.
- Configurable workflowsConfigurable workflows support agent productivity.
- CMDBA connected platform and CMDB give IT full context for resolutions.
- Enterprise service managementBusiness teams use one platform for employee service.
- AI IT operationsAI-powered IT operations aim to reduce disruptions.
Source:freshworks.com/freshservice ·
JustCall
- Numbers in 70+ countriesLocal, international and toll-free numbers in over 70 countries.
- Sales dialersPower, dynamic and 10-line parallel dialers.
- Unified messaging inboxSMS, MMS and WhatsApp in one inbox.
- AI Voice AgentAI answers calls, resolves inquiries, books meetings and escalates to humans.
- Call coaching and summariesOn-call suggestions, AI summaries and call scores.
- CRM integrationsNative integrations with HubSpot, Salesforce and 70+ tools.
- Visual workflow builderCombine call routing and SMS automation in a visual builder.
Source:justcall.io ·
Freshservice vs JustCall pricing questions
How much do Freshservice and JustCall cost?
Freshservice paid plans start at $15 per pack for 1,000 actions (Additional actions). JustCall paid plans start at $29/user/month (Team).
Is Freshservice or JustCall cheaper for 5 users?
Freshservice is cheaper for 5 users: $1,140 per year on Starter, against $1,740 per year for JustCall on Team. That is $600 less per year, before tax.
Is Freshservice or JustCall cheaper for 10 users?
Freshservice is cheaper for 10 users: $2,280 per year on Starter, against $3,480 per year for JustCall on Team. That is $1,200 less per year, before tax.
Is Freshservice or JustCall cheaper for 25 users?
Freshservice is cheaper for 25 users: $5,700 per year on Starter, against $8,700 per year for JustCall on Team. That is $3,000 less per year, before tax.