Freshdesk vs Hiver: what each really costs
Team size
Billing
Freshdesk
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk
- Email AI agentsAI agents that understand intent and resolve emails.
- Ready-made AI agentsOut-of-the-box agents for support use cases.
- AI CopilotHelps agents prioritize and suggests next steps.
- AI InsightsSpots trends and root causes in support performance.
- Unified workspaceCustomer history and AI in one workspace.
Source:freshworks.com/freshdesk ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Freshdesk vs Hiver pricing questions
How much do Freshdesk and Hiver cost?
Freshdesk paid plans start at $19 /agent/month (Growth). Hiver paid plans start at $25 /user/month (Growth).
Is Freshdesk or Hiver cheaper for 5 users?
Freshdesk is cheaper for 5 users: $1,140 per year on Growth, against $1,500 per year for Hiver on Growth. That is $360 less per year, before tax.
Is Freshdesk or Hiver cheaper for 10 users?
Freshdesk is cheaper for 10 users: $2,280 per year on Growth, against $3,000 per year for Hiver on Growth. That is $720 less per year, before tax.
Is Freshdesk or Hiver cheaper for 25 users?
Freshdesk is cheaper for 25 users: $5,700 per year on Growth, against $7,500 per year for Hiver on Growth. That is $1,800 less per year, before tax.