Five9 vs Smartsupp: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Smartsupp
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Smartsupp |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Smartsupp: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Smartsupp
- AI chatbot answersAI answers up to 80% of common and technical questions.
- Custom bot identityCustomize the bot's identity, tone and brand voice.
- Human handoverConfigurable handover from the bot to a human operator.
- Training from site and feedTrains via web scraping, FAQs and your product feed.
- Unified inboxBrings all messages into a single dashboard.
- Visitor historyView visitor conversation histories and site journeys.
- Contact collection and exportCollect visitor data via the widget and export contacts to a CRM.
Source:smartsupp.com ·
Five9 vs Smartsupp pricing questions
How much do Five9 and Smartsupp cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Smartsupp paid plans start at $17 per month, billed annually (Solo).
Is Five9 or Smartsupp cheaper for 5 users?
Smartsupp is cheaper for 5 users: $204 per year on Solo, against $7,140 per year for Five9 on Digital. That is $6,936 less per year, before tax.
Is Five9 or Smartsupp cheaper for 10 users?
Smartsupp is cheaper for 10 users: $204 per year on Solo, against $14,280 per year for Five9 on Digital. That is $14,076 less per year, before tax.
Is Five9 or Smartsupp cheaper for 25 users?
Smartsupp is cheaper for 25 users: $204 per year on Solo, against $35,700 per year for Five9 on Digital. That is $35,496 less per year, before tax.
Do Five9 and Smartsupp have a free plan?
Smartsupp lists a free plan; Five9 does not list one on its official pricing.