Five9 vs Olark: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Olark
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Olark |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Olark: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Olark
- Human handoffEscalates AI conversations into live chat in the same thread.
- Proactive engagementStarts conversations when your rules are met.
- Offline follow-upCollects contact details for follow-up when nobody is available.
- A/B testingSplits traffic between two assistant configurations to compare them.
- Searchable transcriptsLogs every conversation and makes it searchable.
- Email follow-upContinues conversations by email when visitors leave the site.
- Team managementAgent groups, routing rules and chat limits per agent.
- AI ConnectorConnects MCP-enabled AI tools to query chat data and build reports.
Source:olark.com/features ·
Five9 vs Olark pricing questions
How much do Five9 and Olark cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Olark paid plans start at $29 per agent per month (Live Chat).
Is Five9 or Olark cheaper for 5 users?
Olark is cheaper for 5 users: $1,740 per year on Live Chat, against $7,140 per year for Five9 on Digital. That is $5,400 less per year, before tax.
Is Five9 or Olark cheaper for 10 users?
Olark is cheaper for 10 users: $3,480 per year on Live Chat, against $14,280 per year for Five9 on Digital. That is $10,800 less per year, before tax.
Is Five9 or Olark cheaper for 25 users?
Olark is cheaper for 25 users: $4,800 per year on Standard AI Website Agent, against $35,700 per year for Five9 on Digital. That is $30,900 less per year, before tax.