Five9 vs LiveChat: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
LiveChat
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | LiveChat |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs LiveChat: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
LiveChat
- Real-time visitor monitoringWatches visitor activity and the pages they view in real time.
- Proactive AI chat openersAI opens chats with a message matching what the visitor is viewing.
- AI product recommendationsAI answers questions, suggests products and collects details for sales.
- Cart and order previewPreviews cart contents, recent orders and payment status in the chat.
- Order status automationConnects Shopify, WooCommerce or other systems so AI answers order status questions.
- AI vs. human reportingCompares attributed revenue, orders and conversion for AI and human agents.
- Lead qualificationCollects visitors’ needs and contact details with your qualification questions.
Source:livechat.com ·
Five9 vs LiveChat pricing questions
How much do Five9 and LiveChat cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). LiveChat paid plans start at $19/user/month (Starter).
Is Five9 or LiveChat cheaper for 5 users?
LiveChat is cheaper for 5 users: $1,140 per year on Starter, against $7,140 per year for Five9 on Digital. That is $6,000 less per year, before tax.
Is Five9 or LiveChat cheaper for 10 users?
LiveChat is cheaper for 10 users: $2,280 per year on Starter, against $14,280 per year for Five9 on Digital. That is $12,000 less per year, before tax.
Is Five9 or LiveChat cheaper for 25 users?
LiveChat is cheaper for 25 users: $5,700 per year on Starter, against $35,700 per year for Five9 on Digital. That is $30,000 less per year, before tax.