Five9 vs LiveAgent: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
LiveAgent
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | LiveAgent |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs LiveAgent: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
LiveAgent
- Unified inboxManages email, chat, calls and social messages in one inbox with rules.
- TicketingTurns every message into a ticket with history to track until solved.
- Live chatChats with website visitors in real time and previews what they type.
- Built-in call centerTakes calls in the help desk with phone menus, routing and recording.
- Social media supportAnswers Facebook, Instagram, WhatsApp and X messages from the same inbox.
- AI chatbotAnswers customers in chat at any hour from your knowledge base and documents.
- AI ticket summariesTurns long ticket threads into Issue, Resolution and Open Items summaries.
- AI spam filterKeeps spam and irrelevant mail out of the queue.
Source:liveagent.com ·
Five9 vs LiveAgent pricing questions
How much do Five9 and LiveAgent cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). LiveAgent paid plans start at $15 per agent/month (Small business).
Is Five9 or LiveAgent cheaper for 5 users?
LiveAgent is cheaper for 5 users: $900 per year on Small business, against $7,140 per year for Five9 on Digital. That is $6,240 less per year, before tax.
Is Five9 or LiveAgent cheaper for 10 users?
LiveAgent is cheaper for 10 users: $1,800 per year on Small business, against $14,280 per year for Five9 on Digital. That is $12,480 less per year, before tax.
Is Five9 or LiveAgent cheaper for 25 users?
LiveAgent is cheaper for 25 users: $4,500 per year on Small business, against $35,700 per year for Five9 on Digital. That is $31,200 less per year, before tax.