Five9 vs JivoChat: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
JivoChat
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | JivoChat |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs JivoChat: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
JivoChat
- Instagram integrationAnswers Instagram DMs, reactions and mentions alongside other messengers.
- Facebook integrationManages Facebook conversations in the same inbox.
- Email handlingHandles customer emails inside Jivo.
- Apple Business ChatProvides support through Apple Business Chat.
- Desktop appDesktop app corrects typos, suggests saved phrases and shows visitor info.
- AI writing assistantIntegrated OpenAI technology helps agents write replies.
- TelephonyConnects a phone number, manages calls and monitors call quality.
- Customer data storageKeeps customers' personal data in JivoChat rather than on staff phones.
Source:jivochat.com ·
Five9 vs JivoChat pricing questions
How much do Five9 and JivoChat cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). JivoChat paid plans start at $28/user/month (Basic).
Is Five9 or JivoChat cheaper for 5 users?
JivoChat is cheaper for 5 users: $1,680 per year on Basic, against $7,140 per year for Five9 on Digital. That is $5,460 less per year, before tax.
Is Five9 or JivoChat cheaper for 10 users?
JivoChat is cheaper for 10 users: $3,360 per year on Basic, against $14,280 per year for Five9 on Digital. That is $10,920 less per year, before tax.
Is Five9 or JivoChat cheaper for 25 users?
JivoChat is cheaper for 25 users: $8,400 per year on Basic, against $35,700 per year for Five9 on Digital. That is $27,300 less per year, before tax.
Do Five9 and JivoChat have a free plan?
JivoChat lists a free plan; Five9 does not list one on its official pricing.