Five9 vs Intermedia Unite: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Intermedia Unite
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Intermedia Unite |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Intermedia Unite: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Intermedia Unite
- AI meeting summariesTranscribes and summarizes meetings with action items and key topics.
- Business SMSEnable SMS on your main business number.
- Auto attendantAutomatic greetings and call routing based on business hours.
- Hunt groupsRoute incoming calls to teams that share responsibility.
- Presence statusSee teammates' real-time working status.
- Team chat channelsDirect, private and public channels for real-time communication.
- Web admin portalConfiguration, reporting and analytics in one web portal.
- Call queues and monitoringCall queues plus monitor, whisper and barge features.
Source:intermedia.com/products/unite ·
Five9 vs Intermedia Unite pricing questions
How much do Five9 and Intermedia Unite cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Intermedia Unite paid plans start at $27.99/user/month (Pro).
Is Five9 or Intermedia Unite cheaper for 5 users?
Intermedia Unite is cheaper for 5 users: $1,679.40 per year on Pro, against $7,140 per year for Five9 on Digital. That is $5,460.60 less per year, before tax.
Is Five9 or Intermedia Unite cheaper for 10 users?
Intermedia Unite is cheaper for 10 users: $3,358.80 per year on Pro, against $14,280 per year for Five9 on Digital. That is $10,921.20 less per year, before tax.
Is Five9 or Intermedia Unite cheaper for 25 users?
Intermedia Unite is cheaper for 25 users: $8,397 per year on Pro, against $35,700 per year for Five9 on Digital. That is $27,303 less per year, before tax.