Five9 vs Hiver: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Five9 vs Hiver pricing questions
How much do Five9 and Hiver cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Hiver paid plans start at $25 /user/month (Growth).
Is Five9 or Hiver cheaper for 5 users?
Hiver is cheaper for 5 users: $1,500 per year on Growth, against $7,140 per year for Five9 on Digital. That is $5,640 less per year, before tax.
Is Five9 or Hiver cheaper for 10 users?
Hiver is cheaper for 10 users: $3,000 per year on Growth, against $14,280 per year for Five9 on Digital. That is $11,280 less per year, before tax.
Is Five9 or Hiver cheaper for 25 users?
Hiver is cheaper for 25 users: $7,500 per year on Growth, against $35,700 per year for Five9 on Digital. That is $28,200 less per year, before tax.