Five9 vs Gorgias: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Gorgias
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Gorgias |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Gorgias: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Gorgias
- Human handoffHand off conversations to human agents with context.
- Omnichannel inboxEmail, chat, SMS, WhatsApp, Instagram and Facebook in one view.
- In-conversation actionsCancel, discount or upsell directly inside the conversation.
- Native Shopify dataPull up any order, customer or product without leaving the ticket.
- Prebuilt integrationsRecharge, Klaviyo, Yotpo and more connected out of the box.
- Ticket routingRoute, assign and manage tickets across your team.
- Revenue reportingSee how much revenue your support team generates.
- AI guardrailsApply your tone, policies and SOPs with built-in guardrails.
Source:gorgias.com ·
Five9 vs Gorgias pricing questions
How much do Five9 and Gorgias cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Gorgias paid plans start at $10 /mo (Starter).
Is Five9 or Gorgias cheaper for 5 users?
Gorgias is cheaper for 5 users: $120 per year on Starter, against $7,140 per year for Five9 on Digital. That is $7,020 less per year, before tax.
Is Five9 or Gorgias cheaper for 10 users?
Gorgias is cheaper for 10 users: $120 per year on Starter, against $14,280 per year for Five9 on Digital. That is $14,160 less per year, before tax.
Is Five9 or Gorgias cheaper for 25 users?
Gorgias is cheaper for 25 users: $120 per year on Starter, against $35,700 per year for Five9 on Digital. That is $35,580 less per year, before tax.