Five9 vs Front: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Front
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Front |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Front: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Front
- Autopilot agentsCreate custom Autopilot AI agents that follow your policies.
- Bring your own agentsBring AI agents built elsewhere into Front.
- Agent assignmentAssign agents to conversations automatically or @mention them on a thread.
- Omnichannel inboxCoordinate customer work across email, chat, SMS and WhatsApp.
- IntegrationsOut-of-the-box integrations power workflow automations.
- Interaction QAAutomatically evaluate every interaction across teams and agents.
- Customer historySee full customer history across conversations, decisions and next steps.
Source:front.com ·
Five9 vs Front pricing questions
How much do Five9 and Front cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Front paid plans start at $25 /seat/mo, up to 10 seats (Starter).
Is Five9 or Front cheaper for 5 users?
Front is cheaper for 5 users: $1,500 per year on Starter, against $7,140 per year for Five9 on Digital. That is $5,640 less per year, before tax.
Is Five9 or Front cheaper for 10 users?
Front is cheaper for 10 users: $3,000 per year on Starter, against $14,280 per year for Five9 on Digital. That is $11,280 less per year, before tax.
Is Five9 or Front cheaper for 25 users?
Front is cheaper for 25 users: $19,500 per year on Professional, against $35,700 per year for Five9 on Digital. That is $16,200 less per year, before tax.