Five9 vs Freshdesk: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Freshdesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Freshdesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Freshdesk
- Email AI agentsAI agents that understand intent and resolve emails.
- Ready-made AI agentsOut-of-the-box agents for support use cases.
- AI CopilotHelps agents prioritize and suggests next steps.
- AI InsightsSpots trends and root causes in support performance.
- Unified workspaceCustomer history and AI in one workspace.
Source:freshworks.com/freshdesk ·
Five9 vs Freshdesk pricing questions
How much do Five9 and Freshdesk cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Freshdesk paid plans start at $19 /agent/month (Growth).
Is Five9 or Freshdesk cheaper for 5 users?
Freshdesk is cheaper for 5 users: $1,140 per year on Growth, against $7,140 per year for Five9 on Digital. That is $6,000 less per year, before tax.
Is Five9 or Freshdesk cheaper for 10 users?
Freshdesk is cheaper for 10 users: $2,280 per year on Growth, against $14,280 per year for Five9 on Digital. That is $12,000 less per year, before tax.
Is Five9 or Freshdesk cheaper for 25 users?
Freshdesk is cheaper for 25 users: $5,700 per year on Growth, against $35,700 per year for Five9 on Digital. That is $30,000 less per year, before tax.