eDesk vs Five9: what each really costs
Team size
Billing
eDesk
No plan for this billing option
No paid plan to compare for this billing option.
Five9
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | eDesk | Five9 |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
eDesk vs Five9: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
eDesk
- AI ticket groupingThe helpdesk uses AI to group similar tickets for faster responses.
- AI automationsIntelligent ticket routing, automated replies and sentiment analysis.
- Smart ReplyDelivers quick, accurate answers to customers.
- AI chatbotOffers 24/7 real-time automated support.
- Built-in reportsReports on key support, customer, product and sales metrics.
- Review requestsAutomated review requests and management of negative feedback.
- Pre-sales mailboxA pre-sales mailbox and dashboard for sales inquiries.
- Knowledge basePublish knowledge base articles on your website.
Source:edesk.com ·
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
eDesk vs Five9 pricing questions
How much do eDesk and Five9 cost?
eDesk paid plans start at $39/user/month (Essential (annual)). Five9 paid plans start at $119 per concurrent seat/month (Digital).
Is eDesk or Five9 cheaper for 5 users?
eDesk is cheaper for 5 users: $2,340 per year on Essential (annual), against $7,140 per year for Five9 on Digital. That is $4,800 less per year, before tax.
Is eDesk or Five9 cheaper for 10 users?
eDesk is cheaper for 10 users: $4,680 per year on Essential (annual), against $14,280 per year for Five9 on Digital. That is $9,600 less per year, before tax.
Is eDesk or Five9 cheaper for 25 users?
eDesk is cheaper for 25 users: $11,700 per year on Essential (annual), against $35,700 per year for Five9 on Digital. That is $24,000 less per year, before tax.