Chatwoot vs Five9: what each really costs
Team size
Billing
Chatwoot
No plan for this billing option
No paid plan to compare for this billing option.
Five9
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Chatwoot | Five9 |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Chatwoot vs Five9: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Chatwoot
- Omnichannel inboxWebsite, email, social and messaging threaded into one queue.
- Captain AI agentAutomates conversations, suggests replies and supports any language.
- Email integrationConnect Outlook, Gmail or any IMAP/SMTP inbox with threaded replies.
- Voice callsInbound and outbound calls recorded, transcribed and threaded in the inbox.
- Help centerA flexible knowledge base for customer self-service.
- Macros and automationsBundle replies, labels and snoozes, and fire them automatically by rules.
- Auto-translateTranslates every incoming message so agents reply in their own language.
- Live chat widget customizationSet the widget colour, logo and copy to match your product.
Source:chatwoot.com ·
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Chatwoot vs Five9 pricing questions
How much do Chatwoot and Five9 cost?
Chatwoot paid plans start at $19/user/month (Startups). Five9 paid plans start at $119 per concurrent seat/month (Digital).
Is Chatwoot or Five9 cheaper for 5 users?
Chatwoot is cheaper for 5 users: $1,140 per year on Startups, against $7,140 per year for Five9 on Digital. That is $6,000 less per year, before tax.
Is Chatwoot or Five9 cheaper for 10 users?
Chatwoot is cheaper for 10 users: $2,280 per year on Startups, against $14,280 per year for Five9 on Digital. That is $12,000 less per year, before tax.
Is Chatwoot or Five9 cheaper for 25 users?
Chatwoot is cheaper for 25 users: $5,700 per year on Startups, against $35,700 per year for Five9 on Digital. That is $30,000 less per year, before tax.
Do Chatwoot and Five9 have a free plan?
Chatwoot lists a free plan; Five9 does not list one on its official pricing.