Broadvoice vs Zendesk: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Zendesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Zendesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Zendesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Zendesk
- AI agentsResolve requests end-to-end without a person.
- Quick setupConnect your knowledge and go live in a few clicks.
- QA scoringQuality scores for every AI conversation.
- 24/7 ticket spikesAI agents absorb ticket spikes around the clock.
- Voice AIHandles routine authentication and fixes by phone.
Source:zendesk.com ·
Broadvoice vs Zendesk pricing questions
How much do Broadvoice and Zendesk cost?
Broadvoice paid plans start at $10/user/month (Metered). Zendesk paid plans start at $19/user/month (Support Team).
Is Broadvoice or Zendesk cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,140 per year for Zendesk on Support Team. That is $540 less per year, before tax.
Is Broadvoice or Zendesk cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $2,280 per year for Zendesk on Support Team. That is $1,080 less per year, before tax.
Is Broadvoice or Zendesk cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $5,700 per year for Zendesk on Support Team. That is $2,700 less per year, before tax.