Broadvoice vs Smartsupp: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Smartsupp
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Smartsupp |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Smartsupp: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Smartsupp
- AI chatbot answersAI answers up to 80% of common and technical questions.
- Custom bot identityCustomize the bot's identity, tone and brand voice.
- Human handoverConfigurable handover from the bot to a human operator.
- Training from site and feedTrains via web scraping, FAQs and your product feed.
- Unified inboxBrings all messages into a single dashboard.
- Visitor historyView visitor conversation histories and site journeys.
- Contact collection and exportCollect visitor data via the widget and export contacts to a CRM.
Source:smartsupp.com ·
Broadvoice vs Smartsupp pricing questions
How much do Broadvoice and Smartsupp cost?
Broadvoice paid plans start at $10/user/month (Metered). Smartsupp paid plans start at $17 per month, billed annually (Solo).
Is Broadvoice or Smartsupp cheaper for 5 users?
Smartsupp is cheaper for 5 users: $204 per year on Solo, against $600 per year for Broadvoice on Metered. That is $396 less per year, before tax.
Is Broadvoice or Smartsupp cheaper for 10 users?
Smartsupp is cheaper for 10 users: $204 per year on Solo, against $1,200 per year for Broadvoice on Metered. That is $996 less per year, before tax.
Is Broadvoice or Smartsupp cheaper for 25 users?
Smartsupp is cheaper for 25 users: $204 per year on Solo, against $3,000 per year for Broadvoice on Metered. That is $2,796 less per year, before tax.
Do Broadvoice and Smartsupp have a free plan?
Smartsupp lists a free plan; Broadvoice does not list one on its official pricing.