Broadvoice vs osTicket: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
Broadvoice vs osTicket pricing questions
How much do Broadvoice and osTicket cost?
Broadvoice paid plans start at $10/user/month (Metered). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is Broadvoice or osTicket cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $720 per year for osTicket on Cloud-hosted. That is $120 less per year, before tax.
Is Broadvoice or osTicket cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $1,440 per year for osTicket on Cloud-hosted. That is $240 less per year, before tax.
Is Broadvoice or osTicket cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $3,600 per year for osTicket on Cloud-hosted. That is $600 less per year, before tax.
Do Broadvoice and osTicket have a free plan?
osTicket lists a free plan; Broadvoice does not list one on its official pricing.