Broadvoice vs Olark: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Olark
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Olark |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Olark: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Olark
- Human handoffEscalates AI conversations into live chat in the same thread.
- Proactive engagementStarts conversations when your rules are met.
- Offline follow-upCollects contact details for follow-up when nobody is available.
- A/B testingSplits traffic between two assistant configurations to compare them.
- Searchable transcriptsLogs every conversation and makes it searchable.
- Email follow-upContinues conversations by email when visitors leave the site.
- Team managementAgent groups, routing rules and chat limits per agent.
- AI ConnectorConnects MCP-enabled AI tools to query chat data and build reports.
Source:olark.com/features ·
Broadvoice vs Olark pricing questions
How much do Broadvoice and Olark cost?
Broadvoice paid plans start at $10/user/month (Metered). Olark paid plans start at $29 per agent per month (Live Chat).
Is Broadvoice or Olark cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,740 per year for Olark on Live Chat. That is $1,140 less per year, before tax.
Is Broadvoice or Olark cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $3,480 per year for Olark on Live Chat. That is $2,280 less per year, before tax.
Is Broadvoice or Olark cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $4,800 per year for Olark on Standard AI Website Agent. That is $1,800 less per year, before tax.