Broadvoice vs LiveAgent: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
LiveAgent
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | LiveAgent |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs LiveAgent: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
LiveAgent
- Unified inboxManages email, chat, calls and social messages in one inbox with rules.
- TicketingTurns every message into a ticket with history to track until solved.
- Live chatChats with website visitors in real time and previews what they type.
- Built-in call centerTakes calls in the help desk with phone menus, routing and recording.
- Social media supportAnswers Facebook, Instagram, WhatsApp and X messages from the same inbox.
- AI chatbotAnswers customers in chat at any hour from your knowledge base and documents.
- AI ticket summariesTurns long ticket threads into Issue, Resolution and Open Items summaries.
- AI spam filterKeeps spam and irrelevant mail out of the queue.
Source:liveagent.com ·
Broadvoice vs LiveAgent pricing questions
How much do Broadvoice and LiveAgent cost?
Broadvoice paid plans start at $10/user/month (Metered). LiveAgent paid plans start at $15 per agent/month (Small business).
Is Broadvoice or LiveAgent cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $900 per year for LiveAgent on Small business. That is $300 less per year, before tax.
Is Broadvoice or LiveAgent cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $1,800 per year for LiveAgent on Small business. That is $600 less per year, before tax.
Is Broadvoice or LiveAgent cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $4,500 per year for LiveAgent on Small business. That is $1,500 less per year, before tax.