Broadvoice vs Hiver: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Broadvoice vs Hiver pricing questions
How much do Broadvoice and Hiver cost?
Broadvoice paid plans start at $10/user/month (Metered). Hiver paid plans start at $25 /user/month (Growth).
Is Broadvoice or Hiver cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,500 per year for Hiver on Growth. That is $900 less per year, before tax.
Is Broadvoice or Hiver cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $3,000 per year for Hiver on Growth. That is $1,800 less per year, before tax.
Is Broadvoice or Hiver cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $7,500 per year for Hiver on Growth. That is $4,500 less per year, before tax.