Broadvoice vs Freshservice: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Freshservice
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Freshservice |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Freshservice: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Freshservice
- Conversational request handlingInterprets conversational requests and resolves them end to end.
- Continuous asset discoveryRuns background discovery to keep asset and dependency records accurate.
- Configurable workflowsConfigurable workflows support agent productivity.
- CMDBA connected platform and CMDB give IT full context for resolutions.
- Enterprise service managementBusiness teams use one platform for employee service.
- AI IT operationsAI-powered IT operations aim to reduce disruptions.
Source:freshworks.com/freshservice ·
Broadvoice vs Freshservice pricing questions
How much do Broadvoice and Freshservice cost?
Broadvoice paid plans start at $10/user/month (Metered). Freshservice paid plans start at $15 per pack for 1,000 actions (Additional actions).
Is Broadvoice or Freshservice cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,140 per year for Freshservice on Starter. That is $540 less per year, before tax.
Is Broadvoice or Freshservice cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $2,280 per year for Freshservice on Starter. That is $1,080 less per year, before tax.
Is Broadvoice or Freshservice cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $5,700 per year for Freshservice on Starter. That is $2,700 less per year, before tax.