Broadvoice vs Freshdesk: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Freshdesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Freshdesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Freshdesk
- Email AI agentsAI agents that understand intent and resolve emails.
- Ready-made AI agentsOut-of-the-box agents for support use cases.
- AI CopilotHelps agents prioritize and suggests next steps.
- AI InsightsSpots trends and root causes in support performance.
- Unified workspaceCustomer history and AI in one workspace.
Source:freshworks.com/freshdesk ·
Broadvoice vs Freshdesk pricing questions
How much do Broadvoice and Freshdesk cost?
Broadvoice paid plans start at $10/user/month (Metered). Freshdesk paid plans start at $19 /agent/month (Growth).
Is Broadvoice or Freshdesk cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $1,140 per year for Freshdesk on Growth. That is $540 less per year, before tax.
Is Broadvoice or Freshdesk cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $2,280 per year for Freshdesk on Growth. That is $1,080 less per year, before tax.
Is Broadvoice or Freshdesk cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $5,700 per year for Freshdesk on Growth. That is $2,700 less per year, before tax.