Broadvoice vs eDesk: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
eDesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | eDesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs eDesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
eDesk
- AI ticket groupingThe helpdesk uses AI to group similar tickets for faster responses.
- AI automationsIntelligent ticket routing, automated replies and sentiment analysis.
- Smart ReplyDelivers quick, accurate answers to customers.
- AI chatbotOffers 24/7 real-time automated support.
- Built-in reportsReports on key support, customer, product and sales metrics.
- Review requestsAutomated review requests and management of negative feedback.
- Pre-sales mailboxA pre-sales mailbox and dashboard for sales inquiries.
- Knowledge basePublish knowledge base articles on your website.
Source:edesk.com ·
Broadvoice vs eDesk pricing questions
How much do Broadvoice and eDesk cost?
Broadvoice paid plans start at $10/user/month (Metered). eDesk paid plans start at $39/user/month (Essential (annual)).
Is Broadvoice or eDesk cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $2,340 per year for eDesk on Essential (annual). That is $1,740 less per year, before tax.
Is Broadvoice or eDesk cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $4,680 per year for eDesk on Essential (annual). That is $3,480 less per year, before tax.
Is Broadvoice or eDesk cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $11,700 per year for eDesk on Essential (annual). That is $8,700 less per year, before tax.