Botpress vs SupportBee: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
SupportBee
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | SupportBee |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs SupportBee: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
SupportBee
- Team inboxEach team member sees their assigned tickets clearly.
- Private commentsDiscuss issues with private comments and share draft replies for review.
- Knowledge basePublish answers to common questions for customer self-service.
- Customer portalCustomers send, track and manage tickets through a web interface.
- Multi-platform accessAccessible on desktop, mobile and in your email client via notifications.
- Performance reportsReports for agents, teams and labels to identify bottlenecks.
- Customer satisfaction ratingsSatisfaction ratings help gauge support quality.
Source:supportbee.com ·
Botpress vs SupportBee pricing questions
How much do Botpress and SupportBee cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). SupportBee paid plans start at $17/user/month (Startup).
Is Botpress or SupportBee cheaper for 5 users?
SupportBee is cheaper for 5 users: $1,020 per year on Startup, against $1,800 per year for Botpress on Plus. That is $780 less per year, before tax.
Is Botpress or SupportBee cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $2,040 per year for SupportBee on Startup. That is $240 less per year, before tax.
Is Botpress or SupportBee cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $5,100 per year for SupportBee on Startup. That is $3,300 less per year, before tax.
Do Botpress and SupportBee have a free plan?
Botpress lists a free plan; SupportBee does not list one on its official pricing.