Botpress vs Smartsupp: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Smartsupp
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Smartsupp |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Smartsupp: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Smartsupp
- AI chatbot answersAI answers up to 80% of common and technical questions.
- Custom bot identityCustomize the bot's identity, tone and brand voice.
- Human handoverConfigurable handover from the bot to a human operator.
- Training from site and feedTrains via web scraping, FAQs and your product feed.
- Unified inboxBrings all messages into a single dashboard.
- Visitor historyView visitor conversation histories and site journeys.
- Contact collection and exportCollect visitor data via the widget and export contacts to a CRM.
Source:smartsupp.com ·
Botpress vs Smartsupp pricing questions
How much do Botpress and Smartsupp cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Smartsupp paid plans start at $17 per month, billed annually (Solo).
Is Botpress or Smartsupp cheaper for 5 users?
Smartsupp is cheaper for 5 users: $204 per year on Solo, against $1,800 per year for Botpress on Plus. That is $1,596 less per year, before tax.
Is Botpress or Smartsupp cheaper for 10 users?
Smartsupp is cheaper for 10 users: $204 per year on Solo, against $1,800 per year for Botpress on Plus. That is $1,596 less per year, before tax.
Is Botpress or Smartsupp cheaper for 25 users?
Smartsupp is cheaper for 25 users: $204 per year on Solo, against $1,800 per year for Botpress on Plus. That is $1,596 less per year, before tax.
Do Botpress and Smartsupp have a free plan?
Yes, both list a free plan.