Botpress vs Richpanel: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Richpanel
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Richpanel |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Richpanel: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Richpanel
- Multichannel supportHandles email, chat, SMS, WhatsApp, Instagram, Facebook and TikTok.
- Phone answeringThe AI can also answer phone calls.
- Multi-step ticketsBuilt for tickets that span several tools and steps.
- Tool permission controlsChoose exactly which tools the AI can use.
- Copilot and auto modesStart in copilot mode and switch to auto when ready.
- Multi-brand inboxEach brand gets its own AI voice and policies in one inbox.
- Migration and integrationsThe team migrates your data and workflows and builds your integrations.
Source:richpanel.com ·
Botpress vs Richpanel pricing questions
How much do Botpress and Richpanel cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Richpanel paid plans start at $99/user/month (Helpdesk (annual)).
Is Botpress or Richpanel cheaper for 5 users?
Botpress is cheaper for 5 users: $1,800 per year on Plus, against $5,940 per year for Richpanel on Helpdesk (annual). That is $4,140 less per year, before tax.
Is Botpress or Richpanel cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $11,880 per year for Richpanel on Helpdesk (annual). That is $10,080 less per year, before tax.
Is Botpress or Richpanel cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $29,700 per year for Richpanel on Helpdesk (annual). That is $27,900 less per year, before tax.
Do Botpress and Richpanel have a free plan?
Botpress lists a free plan; Richpanel does not list one on its official pricing.