Botpress vs osTicket: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
Botpress vs osTicket pricing questions
How much do Botpress and osTicket cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is Botpress or osTicket cheaper for 5 users?
osTicket is cheaper for 5 users: $720 per year on Cloud-hosted, against $1,800 per year for Botpress on Plus. That is $1,080 less per year, before tax.
Is Botpress or osTicket cheaper for 10 users?
osTicket is cheaper for 10 users: $1,440 per year on Cloud-hosted, against $1,800 per year for Botpress on Plus. That is $360 less per year, before tax.
Is Botpress or osTicket cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $3,600 per year for osTicket on Cloud-hosted. That is $1,800 less per year, before tax.
Do Botpress and osTicket have a free plan?
Yes, both list a free plan.