Botpress vs Olark: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Olark
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Olark |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Olark: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Olark
- Human handoffEscalates AI conversations into live chat in the same thread.
- Proactive engagementStarts conversations when your rules are met.
- Offline follow-upCollects contact details for follow-up when nobody is available.
- A/B testingSplits traffic between two assistant configurations to compare them.
- Searchable transcriptsLogs every conversation and makes it searchable.
- Email follow-upContinues conversations by email when visitors leave the site.
- Team managementAgent groups, routing rules and chat limits per agent.
- AI ConnectorConnects MCP-enabled AI tools to query chat data and build reports.
Source:olark.com/features ·
Botpress vs Olark pricing questions
How much do Botpress and Olark cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Olark paid plans start at $29 per agent per month (Live Chat).
Is Botpress or Olark cheaper for 5 users?
Olark is cheaper for 5 users: $1,740 per year on Live Chat, against $1,800 per year for Botpress on Plus. That is $60 less per year, before tax.
Is Botpress or Olark cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $3,480 per year for Olark on Live Chat. That is $1,680 less per year, before tax.
Is Botpress or Olark cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $4,800 per year for Olark on Standard AI Website Agent. That is $3,000 less per year, before tax.
Do Botpress and Olark have a free plan?
Botpress lists a free plan; Olark does not list one on its official pricing.