Botpress vs LiveAgent: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
LiveAgent
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | LiveAgent |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs LiveAgent: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
LiveAgent
- Unified inboxManages email, chat, calls and social messages in one inbox with rules.
- TicketingTurns every message into a ticket with history to track until solved.
- Live chatChats with website visitors in real time and previews what they type.
- Built-in call centerTakes calls in the help desk with phone menus, routing and recording.
- Social media supportAnswers Facebook, Instagram, WhatsApp and X messages from the same inbox.
- AI chatbotAnswers customers in chat at any hour from your knowledge base and documents.
- AI ticket summariesTurns long ticket threads into Issue, Resolution and Open Items summaries.
- AI spam filterKeeps spam and irrelevant mail out of the queue.
Source:liveagent.com ·
Botpress vs LiveAgent pricing questions
How much do Botpress and LiveAgent cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). LiveAgent paid plans start at $15 per agent/month (Small business).
Is Botpress or LiveAgent cheaper for 5 users?
LiveAgent is cheaper for 5 users: $900 per year on Small business, against $1,800 per year for Botpress on Plus. That is $900 less per year, before tax.
Is Botpress or LiveAgent cheaper for 10 users?
They cost the same for 10 users: $1,800 per year on their cheapest paid plans.
Is Botpress or LiveAgent cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $4,500 per year for LiveAgent on Small business. That is $2,700 less per year, before tax.
Do Botpress and LiveAgent have a free plan?
Botpress lists a free plan; LiveAgent does not list one on its official pricing.