Botpress vs JivoChat: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
JivoChat
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | JivoChat |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs JivoChat: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
JivoChat
- Instagram integrationAnswers Instagram DMs, reactions and mentions alongside other messengers.
- Facebook integrationManages Facebook conversations in the same inbox.
- Email handlingHandles customer emails inside Jivo.
- Apple Business ChatProvides support through Apple Business Chat.
- Desktop appDesktop app corrects typos, suggests saved phrases and shows visitor info.
- AI writing assistantIntegrated OpenAI technology helps agents write replies.
- TelephonyConnects a phone number, manages calls and monitors call quality.
- Customer data storageKeeps customers' personal data in JivoChat rather than on staff phones.
Source:jivochat.com ·
Botpress vs JivoChat pricing questions
How much do Botpress and JivoChat cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). JivoChat paid plans start at $28/user/month (Basic).
Is Botpress or JivoChat cheaper for 5 users?
JivoChat is cheaper for 5 users: $1,680 per year on Basic, against $1,800 per year for Botpress on Plus. That is $120 less per year, before tax.
Is Botpress or JivoChat cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $3,360 per year for JivoChat on Basic. That is $1,560 less per year, before tax.
Is Botpress or JivoChat cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $8,400 per year for JivoChat on Basic. That is $6,600 less per year, before tax.
Do Botpress and JivoChat have a free plan?
Yes, both list a free plan.