Botpress vs Hiver: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Botpress vs Hiver pricing questions
How much do Botpress and Hiver cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Hiver paid plans start at $25 /user/month (Growth).
Is Botpress or Hiver cheaper for 5 users?
Hiver is cheaper for 5 users: $1,500 per year on Growth, against $1,800 per year for Botpress on Plus. That is $300 less per year, before tax.
Is Botpress or Hiver cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $3,000 per year for Hiver on Growth. That is $1,200 less per year, before tax.
Is Botpress or Hiver cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $7,500 per year for Hiver on Growth. That is $5,700 less per year, before tax.
Do Botpress and Hiver have a free plan?
Botpress lists a free plan; Hiver does not list one on its official pricing.