Botpress vs Gorgias: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Gorgias
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Gorgias |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Gorgias: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Gorgias
- Human handoffHand off conversations to human agents with context.
- Omnichannel inboxEmail, chat, SMS, WhatsApp, Instagram and Facebook in one view.
- In-conversation actionsCancel, discount or upsell directly inside the conversation.
- Native Shopify dataPull up any order, customer or product without leaving the ticket.
- Prebuilt integrationsRecharge, Klaviyo, Yotpo and more connected out of the box.
- Ticket routingRoute, assign and manage tickets across your team.
- Revenue reportingSee how much revenue your support team generates.
- AI guardrailsApply your tone, policies and SOPs with built-in guardrails.
Source:gorgias.com ·
Botpress vs Gorgias pricing questions
How much do Botpress and Gorgias cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Gorgias paid plans start at $10 /mo (Starter).
Is Botpress or Gorgias cheaper for 5 users?
Gorgias is cheaper for 5 users: $120 per year on Starter, against $1,800 per year for Botpress on Plus. That is $1,680 less per year, before tax.
Is Botpress or Gorgias cheaper for 10 users?
Gorgias is cheaper for 10 users: $120 per year on Starter, against $1,800 per year for Botpress on Plus. That is $1,680 less per year, before tax.
Is Botpress or Gorgias cheaper for 25 users?
Gorgias is cheaper for 25 users: $120 per year on Starter, against $1,800 per year for Botpress on Plus. That is $1,680 less per year, before tax.
Do Botpress and Gorgias have a free plan?
Botpress lists a free plan; Gorgias does not list one on its official pricing.