Botpress vs Freshdesk: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Freshdesk |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Freshdesk: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Freshdesk
- Email AI agentsAI agents that understand intent and resolve emails.
- Ready-made AI agentsOut-of-the-box agents for support use cases.
- AI CopilotHelps agents prioritize and suggests next steps.
- AI InsightsSpots trends and root causes in support performance.
- Unified workspaceCustomer history and AI in one workspace.
Source:freshworks.com/freshdesk ·
Botpress vs Freshdesk pricing questions
How much do Botpress and Freshdesk cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Freshdesk paid plans start at $19 /agent/month (Growth).
Is Botpress or Freshdesk cheaper for 5 users?
Freshdesk is cheaper for 5 users: $1,140 per year on Growth, against $1,800 per year for Botpress on Plus. That is $660 less per year, before tax.
Is Botpress or Freshdesk cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $2,280 per year for Freshdesk on Growth. That is $480 less per year, before tax.
Is Botpress or Freshdesk cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $5,700 per year for Freshdesk on Growth. That is $3,900 less per year, before tax.
Do Botpress and Freshdesk have a free plan?
Botpress lists a free plan; Freshdesk does not list one on its official pricing.