Botpress vs Chatwoot: what each really costs
Team size
Billing
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
Chatwoot
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Botpress | Chatwoot |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Botpress vs Chatwoot: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Chatwoot
- Omnichannel inboxWebsite, email, social and messaging threaded into one queue.
- Captain AI agentAutomates conversations, suggests replies and supports any language.
- Email integrationConnect Outlook, Gmail or any IMAP/SMTP inbox with threaded replies.
- Voice callsInbound and outbound calls recorded, transcribed and threaded in the inbox.
- Help centerA flexible knowledge base for customer self-service.
- Macros and automationsBundle replies, labels and snoozes, and fire them automatically by rules.
- Auto-translateTranslates every incoming message so agents reply in their own language.
- Live chat widget customizationSet the widget colour, logo and copy to match your product.
Source:chatwoot.com ·
Botpress vs Chatwoot pricing questions
How much do Botpress and Chatwoot cost?
Botpress paid plans start at $150 /mo, billed annually (Plus). Chatwoot paid plans start at $19/user/month (Startups).
Is Botpress or Chatwoot cheaper for 5 users?
Chatwoot is cheaper for 5 users: $1,140 per year on Startups, against $1,800 per year for Botpress on Plus. That is $660 less per year, before tax.
Is Botpress or Chatwoot cheaper for 10 users?
Botpress is cheaper for 10 users: $1,800 per year on Plus, against $2,280 per year for Chatwoot on Startups. That is $480 less per year, before tax.
Is Botpress or Chatwoot cheaper for 25 users?
Botpress is cheaper for 25 users: $1,800 per year on Plus, against $5,700 per year for Chatwoot on Startups. That is $3,900 less per year, before tax.
Do Botpress and Chatwoot have a free plan?
Yes, both list a free plan.