Salesforce Agentforce vs Zoho CRM: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
Zoho CRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | Zoho CRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Yes |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs Zoho CRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
Zoho CRM
- Prospecting agentsAI agents prospect, research and qualify leads.
- Sales automationAutomated follow-ups, approvals and next-step suggestions.
- Quotes and closingAutomation for every touchpoint from queries to quotes, with Zia.
- Zia Agent StoreReady-made agents you can deploy in minutes.
- Zia Agent StudioBuild your own custom agents.
- Claude and ChatGPT accessUse Zoho CRM from Claude, ChatGPT and similar tools.
Source:zoho.com/crm ·
Salesforce Agentforce vs Zoho CRM pricing questions
How much do Salesforce Agentforce and Zoho CRM cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). Zoho CRM paid plans start at $14/user/month (Standard).
Is Salesforce Agentforce or Zoho CRM cheaper for 5 users?
Salesforce Agentforce is cheaper for 5 users: $300 per year on Agentforce User License, against $840 per year for Zoho CRM on Standard. That is $540 less per year, before tax.
Is Salesforce Agentforce or Zoho CRM cheaper for 10 users?
Salesforce Agentforce is cheaper for 10 users: $600 per year on Agentforce User License, against $1,680 per year for Zoho CRM on Standard. That is $1,080 less per year, before tax.
Is Salesforce Agentforce or Zoho CRM cheaper for 25 users?
Salesforce Agentforce is cheaper for 25 users: $1,500 per year on Agentforce User License, against $4,200 per year for Zoho CRM on Standard. That is $2,700 less per year, before tax.
Do Salesforce Agentforce and Zoho CRM have a free plan?
Zoho CRM lists a free plan; Salesforce Agentforce does not list one on its official pricing.