Salesforce Agentforce vs Vapi: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
Vapi
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | Vapi |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs Vapi: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
Vapi
- Configurable voice agentsConfigure voice, conversation flow, telephony and integrations.
- Managed infrastructureVapi handles the infrastructure from prompt to production.
- Uptime guaranteesContractual uptime and performance guarantees with reserved capacity.
- Enterprise securityEnterprise sign-on, OAuth2 integrations and granular access controls.
- Low-latency scaleScales to millions of calls with sub-500ms latency.
- Conversation guardrailsBuilt-in guardrails prevent hallucinations and protect data integrity.
Source:vapi.ai ·
Salesforce Agentforce vs Vapi pricing questions
How much do Salesforce Agentforce and Vapi cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). Vapi paid plans start at $0.05 per minute, plus provider costs (Vapi hosting).
Is Salesforce Agentforce or Vapi cheaper for 5 users?
Salesforce Agentforce is cheaper for 5 users: $300 per year on Agentforce User License, against $348 per year for Vapi on Core. That is $48 less per year, before tax.
Is Salesforce Agentforce or Vapi cheaper for 10 users?
Vapi is cheaper for 10 users: $348 per year on Core, against $600 per year for Salesforce Agentforce on Agentforce User License. That is $252 less per year, before tax.
Is Salesforce Agentforce or Vapi cheaper for 25 users?
Vapi is cheaper for 25 users: $348 per year on Core, against $1,500 per year for Salesforce Agentforce on Agentforce User License. That is $1,152 less per year, before tax.