Salesforce Agentforce vs Retell AI: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
Retell AI
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | Retell AI |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs Retell AI: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
Retell AI
- Drag-and-drop flow builderDesign each conversation step on a drag-and-drop canvas.
- Testing and simulationTest changes, simulate many scenarios and turn real calls into regression tests.
- Multichannel deploymentDeploy agents for inbound and outbound calls, web or SMS.
- IVR navigationDetects IVRs, presses digits and enters extensions during live calls.
- Outbound campaignsUpload audiences, schedule campaigns and control pacing, retries and voicemail.
- PII redactionSelectively redact sensitive personal data in calls and transcripts.
- Single sign-onSSO with enterprise identity providers.
Source:retellai.com ·
Salesforce Agentforce vs Retell AI pricing questions
How much do Salesforce Agentforce and Retell AI cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). Retell AI paid plans start at $0.07 per minute, from (Pay as you go (voice)).