Salesforce Agentforce vs RetailCRM: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Salesforce Agentforce vs RetailCRM pricing questions
How much do Salesforce Agentforce and RetailCRM cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).