Salesforce Agentforce vs Capsule CRM: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
Capsule CRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | Capsule CRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs Capsule CRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
Capsule CRM
- Contact managementKeep customer details in one place.
- Sales pipelineTrack sales and forecast in a pipeline.
- Project managementBuilt-in project management within the CRM.
- Tasks and calendarOrganize your working day with tasks and a calendar.
- Workflow automationEliminate manual tasks with workflows.
- Sales reportingReports that pinpoint sales successes and failures.
- Social and email campaignsPost on X, Facebook, Instagram and LinkedIn and send email campaigns.
- Mobile appManage your business from the mobile app.
Source:capsulecrm.com ·
Salesforce Agentforce vs Capsule CRM pricing questions
How much do Salesforce Agentforce and Capsule CRM cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). Capsule CRM paid plans start at $18/user/month (Starter).
Is Salesforce Agentforce or Capsule CRM cheaper for 5 users?
Salesforce Agentforce is cheaper for 5 users: $300 per year on Agentforce User License, against $1,080 per year for Capsule CRM on Starter. That is $780 less per year, before tax.
Is Salesforce Agentforce or Capsule CRM cheaper for 10 users?
Salesforce Agentforce is cheaper for 10 users: $600 per year on Agentforce User License, against $2,160 per year for Capsule CRM on Starter. That is $1,560 less per year, before tax.
Is Salesforce Agentforce or Capsule CRM cheaper for 25 users?
Salesforce Agentforce is cheaper for 25 users: $1,500 per year on Agentforce User License, against $5,400 per year for Capsule CRM on Starter. That is $3,900 less per year, before tax.
Do Salesforce Agentforce and Capsule CRM have a free plan?
Capsule CRM lists a free plan; Salesforce Agentforce does not list one on its official pricing.