Salesforce Agentforce vs Botpress: what each really costs
Team size
Billing
Salesforce Agentforce
No plan for this billing option
No paid plan to compare for this billing option.
Botpress
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Salesforce Agentforce | Botpress |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Salesforce Agentforce vs Botpress: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Salesforce Agentforce
- Agent configurationSet up agents, subagents, actions and instructions in a few clicks.
- Agent ScriptGives builders precise control when creating business-ready agents.
- Agentforce VoiceAdds AI-powered voice to every channel.
- Multi-agent teamsBuild teams of AI agents that collaborate to solve complex problems.
- Built-in tuningFind bottlenecks, review performance and get recommendations from a built-in tuning tool.
- Agent orchestrationRoute work, share context and coordinate specialized agents across journeys.
- Flows automationUse Flows to create automations across any system.
- MuleSoft connectorsConnect agents to any system with MuleSoft API connectors.
Source:salesforce.com/agentforce ·
Botpress
- Autonomous ticket resolutionAI agents resolve support requests end to end without the support team.
- Context-aware handoffAgents take over tickets with history, account details and prior troubleshooting.
- Account and billing changesChanges plans, updates billing details or fixes account errors directly.
- Automated refundsApproves and issues refunds under the same conditions as a human agent.
- Proactive outreachContacts customers before an upcoming limit, renewal or change.
- Botpress Desk helpdeskA full ticket management system, or works on top of an existing helpdesk.
- Scalable AWS infrastructureRuns on AWS with automatic scaling and no maintenance required.
- Security and complianceSOC II certified, GDPR compliant and penetration tested by KPMG.
Source:botpress.com ·
Salesforce Agentforce vs Botpress pricing questions
How much do Salesforce Agentforce and Botpress cost?
Salesforce Agentforce paid plans start at $2 per conversation (Conversations). Botpress paid plans start at $150 /mo, billed annually (Plus).
Is Salesforce Agentforce or Botpress cheaper for 5 users?
Salesforce Agentforce is cheaper for 5 users: $300 per year on Agentforce User License, against $1,800 per year for Botpress on Plus. That is $1,500 less per year, before tax.
Is Salesforce Agentforce or Botpress cheaper for 10 users?
Salesforce Agentforce is cheaper for 10 users: $600 per year on Agentforce User License, against $1,800 per year for Botpress on Plus. That is $1,200 less per year, before tax.
Is Salesforce Agentforce or Botpress cheaper for 25 users?
Salesforce Agentforce is cheaper for 25 users: $1,500 per year on Agentforce User License, against $1,800 per year for Botpress on Plus. That is $300 less per year, before tax.
Do Salesforce Agentforce and Botpress have a free plan?
Botpress lists a free plan; Salesforce Agentforce does not list one on its official pricing.